Live accounts
Hotel branches catered
Feedbacks collected
This global hospitality client is based out of Rio De Janeiro, Brazil. They help hospitality industry merchants across the globe improve their service and sales by offering a cutting-edge SaaS product that specializes in collecting and analyzing customer feedback.
The uniqueness of this concept lies in its impact. The insights generated from the analysis of the gathered feedback help improve revenue generation for their customers by enhancing CX and building loyalty through personalization. The entire operation is facilitated with the help of a web and mobile app.
Key features of the client’s offering include:
The client provides this end-to-end solution on a subscription-based model. They provide the required software, hardware, and ongoing support, allowing their customers to benefit from the concept without taking on the associated hassles.
The client’s concept was unique and could prove to be a game-changer if it was properly implemented. When they approached us with the idea, we helped convert it into a business requirement by setting up a roadmap for designing and developing the web application.
Some critical requirements of the client:
The client approached us to build both the web and mobile app. Since the entire idea was still in the conceptual stage, we had to build everything from scratch.
The client required a comprehensive feedback collection and analysis mechanism to drive data-based decision-making and improve CX
Through extensive discovery and research, we designed and developed a web application. We also created a mobile app for the feedback module.
The development and deployment of this multilingual SaaS platform has delivered remarkable results. By successfully transforming a concept into a robust and scalable solution we could meet the client’s objectives and drive growth.
Key achievements include:
Live accounts
Hotel branches catered
Feedbacks collected
Customers onboarded
Our experience with Unified Infotech over the past two years has been marked by professionalism and exceptional quality. The team consistently demonstrates high intelligence and strict adherence to industry best practices across all aspects of their work. Their exemplary documentation skills and consulting expertise are particularly commendable and difficult to find. We look forward to engaging them in numerous future projects for McGraw Hill.
Project Manager
McGraw Hill
Unified Infotech has consistently delivered exceptional performance and has been a reliable partner for Openreel for the last 8 years. Their proficiency in identifying and addressing unforeseen challenges in development is remarkable. The consulting and recommendations provided by them have been transformative, significantly enhancing our product. Their work exemplifies top-tier quality and professionalism
CTO
Openreel
I approached Unified with just an idea, they turned it into a thriving and well-funded SaaS product that's continually growing. I couldn’t have asked for a better partner. Their expertise shone through every stage of the project development lifecycle. I was truly impressed with how detailed and organized their planning was. They set high standards and met them flawlessly with careful planning and execution.
CEO
EXtrance
They are a prime example of excellence in professionalism. We started with a small project few years back, and now they are our digital transformation partners. Unified has been instrumental and critical scaling our business significantly. Their team is incredibly strong and adaptable. Kudos to the team—keep up the fantastic work!
COO
Luxury Lease Partners
Years in Business
Global Clients
Tech Experts
